Great Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

Small to midsize businesses used to be guided by what has now become a profit killing phrase – If you build it, they will come.

Simply hanging up a shingle and setting up shop won’t draw customers in, let along keep them coming back for more. Those days are long gone. Customers are more savvy than ever and know that if you aren’t going to meet at least their basic expectations, they’ll find your competitor who will.

So here are three ways that businesses fall short on customer expectations and what you can do about it.

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58% of consumers in a Right Now study from 2011 stated that they were less than satisfied because the company did not answer the phone or respond to email. Continue reading »

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